Our business recently received a package of safety training materials and a bill. Upon reading the bill we saw that we had signed up for a five year subscription for safety information.
My brother called your company and apparently our 90 year old father sent in a subscription card and requested the information. My brother says that because we sent in a subscription card we could not cancel the order and but you did cut the subscription rate down to a one year subscription.
Now, I was not the one on the phone, and I am but a minor partner in this business. This is a very small business. My brother and father are good natured honest people. Perhaps you should branch out into taking candy from babies. You could probably resell it on your very nice slick website-that makes you look like a legitimate business.
I really don't care whether your materials are good, or if there are a hundred glowing testimonials.
I really don't see how it matters if we sent in a subscription card or not. Your materials are not what we need or want. If you were a reputable business you would take the materials back and cancel our bill. This is totally unbelievable that you would even argue about this issue. We are not happy, we don't want your services and that is all.
Won't do much good I don't suppose but I'm still pissed...